FAQs

Thomas Curley answering residential and commercial plumbing and heating questions

Thomas Curley answering residential and commercial plumbing and heating questions

What are your hours?
To help meet your plumbing and heating needs, Our normal business hours are Monday though Saturday 8:00 AM until 4:30 PM.

Do you offer warranties?
Yes. Each task has its own warranty period. Our warranties are above “standards” in the plumbing and heating trade and cover all parts & labor to complete that task. Please call our service dispatcher who will fill you in with each warranty’s details.

Why are you wearing shoe covers?
We wear booties inside of our customer’s homes to protect your flooring & carpets from dirt & grime that we may have picked up on our shoes.

Why do you wear rubber gloves?
We wear disposal Latex gloves because of germs & other materials we are in touch with when we work on customer’s pipes & endures. This keeps us from passing on germs from one location to another, which protects us & you!

Do you take credit cards?
Yes. We currently accept Visa & MasterCard.

Can you bill me?
Normally we collect after completion of plumbing and heating work. This keeps our collection costs to a minimum, which helps keep us moderately priced, thus saving you money. If you are with a company/corporation or business we will review your credit application in order to bill you.

Do you offer same day service?
Yes. If a call is placed by 1:00 P.M. on any weekday we are adequately staffed to handle any call that same day. (Except digging, or trenching which are governed by State Regulations of a minimum of 24-hour notice). After 1:00 depending on dispatch load, we may be able to provide same day service or at least within 24 hours of time.

Why is my water bill high if I don’t have any noticeable leaks?
You may want to check to see if a toilet is leaking. First, check the water level to ensure that water is not overflowing the tank by way of the overflow pipe. This is the pipe in the middle of the tank. It has a small tubing connected to it. If water is running into the overflow, adjust the fill valve to stop the flow approximately 1 inch below the top of the overflow tube or to the water level mark stamped on the side of the tank. Second, put a few drops of food coloring into the tank to test the flush valve mechanism. If the water in the bowl changes color within 15 minutes, this is an indication that water is leaking into the toilet bowl and that the ball or flapper needs to be replaced.

How often should I have my septic system inspected?
Septic systems should be inspected and pumped a minimum of once every three to four years. A full septic tank may allow unwanted solids to flow into the drain field. If paper and other solids flow into the drain field it becomes blocked and ineffective. A blocked drain field is costly to repair or replace.

What temperature should I have my water heater set?
We recommend that you set the water temperature to 120° Fahrenheit. This will save on your gas or electric bill and provide you with plenty of hot water.